Tag Archives: Managed Services Agreement

Just in Case vs. Just in Time: Effectively Managing Audio Video Systems in Healthcare

Architecht working on drawingsThere is a company in Arizona with a very unusual name. This company specializes in doing 3D renderings and architectural Auto-CAD work for some of the nation’s top home builders. If you are wondering why large production home builders would outsource CAD work, you need look no further than the construction cycle. Builders go through a design phase where they engineer new floor plans for homes. They may do that for several “series” of homes so that they have plans that can work on varying lot sizes in different communities. Once these plans are designed however, there is little CAD work to do during the actual construction phase. Having a full time “in house” architectural team is not actually cost effective. So instead of doing the work “in house”, they hire this company in Phoenix, aptly and playfully named “Outhouse”.

In America today, it seems that “outsourcing” has become a four letter word. However outsourcing doesn’t always mean shipping American jobs abroad. Many companies outsource everything from janitorial services to Human Resources to capitalize on the efficiency of paying for these resources only when they actually need them. It is a strategy very akin to the “just in time” inventory strategy employed by many manufacturing companies.

“Just In Time (JIT) – An inventory strategy company employ to increase efficiency and decrease waste by receiving goods only as they are needed in the production process, thereby reducing inventory costs.”

In healthcare today, practices are very reliant on audio video technology to perform their day to day operations. Go into any given facility and you will see flat panel displays everywhere doing everything from entertaining and informing people in the waiting room, acting as signage for wayfinding, being used by patients in their rooms to learn about their discharge instructions, facilitating a remote consultation between a doctor and a patient, and even displaying the live feed of an endoscopic camera in the operating room. Of course the displays are just the tip of the iceberg, because there are a myriad of devices and a whole network of cables and other infrastructure behind the scenes that feed them.

Depending on the purpose of the technology in question, some systems are obviously more critical than others when it comes to the issue of down time. It can be very costly for a healthcare provider to run a full staff of professionals dedicated to all of these systems “just in case” they go down. So how can a healthcare facility get the benefits of a “just in case” full time staff while capitalizing on the cost efficiency of a “just in time” staffing policy?

Partner with an audio video (AV) specialty company for a managed services agreement.

It may seem like a simple idea on the surface, and in all honesty, choosing the right AV partner can be simple, if you choose a firm with experience in providing managed services to healthcare providers.

Choosing a firm with experience in the healthcare arena will help assure that –

  • The proper Service Level Agreement (SLA) is in place.

An SLA defines the hours available for contacting your support team and the specific time frames for responding to any tickets that may be entered for service. Many systems may be more critical than others, so entering into an SLA that has faster response times for mission critical systems in the ER for example, while defining less aggressive responses to things like displays in the waiting room, can maximize the value in a managed services contract, while assuring necessary operation of important technology.

  • HIPPA concerns are properly addressed.

HIPPA considerations exist anytime that a piece of new technology is connected to the network. Whether the system in question is a new telemedicine system used to reduce readmissions or an interactive patient education system connected to the Wi-Fi network, managing these systems properly with encryption requirements and potential links to other systems that contain confidential patient information like Electronic Health Records (EHR) is of high importance.

  • You receive opportunities for innovation.

One other advantage of hiring an AV company with healthcare experience is that it provides you with a trusted resource that can help your facility stay ahead of the innovation curve. Since your managed services partner supports systems at multiple facilities, they will be able to share ideas on ways to continually improve upon AV systems as new innovations are introduced.

At the end of the day, engaging an AV company in the business of supporting systems in the healthcare domain not only optimizes the cost of system support, but also assures the proper sense of urgency, mitigates liability, and provides a trusted partner to help these systems improve and evolve over time as technology improves.

Avidex AV is revolutionizing the way healthcare facilities and doctors are delivering care. Their 20 years of experience is being leveraged to drive down the cost of care while promoting positive healthcare outcomes. Is your organization looking for a new kind of technology partner? Connect with one of our Account Executives today to learn more.


#1: http://thecontradogroup.com/our_origins.php

#2: http://www.investopedia.com/terms/j/jit.asp

#3: http://blog.avidexav.com/patient-tracking-systems-reducing-the-cost-of-healthcare-and-waiting-room-anxiety/

#4: http://blog.avidexav.com/creating-better-patient-outcomes-through-interactive-technology/

#5: http://blog.avidexav.com/telemedicine-a-428-million-silver-bullet/

Jeff Miller

About Jeff Miller

Jeff has been working in the professional AV integration industry for over twenty years. During that time he has served as Designer, Project Manager and/or Account Executive for hundreds of projects. As an Account Executive at Avidex, he specializes in Medical, Education, and Control Rooms. He can be reached at jmiller@avidex.com