Tag Archives: Hospital technology

“Are You Not Entertained?”

If you’ve ever woken up in the middle of the night or found yourself home from work sick, you know how difficult it can be to find something42402604 - senior female patient watching tv in hospital bed worthwhile on television. The experience is usually marked by listless channel surfing before you settle on a movie you’ve seen 18 times only to realize that every 10 minutes the movie pauses to launch into a 5 minute commercial break. At home fortunately you are not confined to one room or a bed, and you have access to other entertainment options like a favorite DVD or book. Imagine however you find yourself in a hospital bed, connected to medical equipment with nothing to focus your attention on but the TV hanging in the corner. In the past, this may have been a source of patient anxiety, but in today’s high tech world, it doesn’t have to be that way.

The modern medical facility has a great number of options when it comes to providing an “at home” entertainment experience to their patients. Gone are the days when an off-air antenna or a stack of cable boxes in the basement provided a few channels of content to patient rooms over coax. The patient entertainment experience can now be highly customizable and individualized. This allows the healthcare facility to offer more patient amenities similar to the hospitality industry.

An investment in a comprehensive visual communications solution provides the following advantages:

High Definition Programming- Nothing says, “I’m not at home”, more than a 19” TV up in the corner playing a static ridden rerun of The Brady Bunch. HD displays combined with HD content are familiar and a default patient expectation.

Diverse Channel Line Ups- Whether you choose IPTV, Direct TV, or cable, new systems allow the healthcare provider to create customized channel line-ups that best reflect the needs of their diverse patient population.

Customized Content- Need to share menu information around hospital meal options, general material on hospital offerings, or important accreditation communications? Facilities can create their own channels to share this news and more.

Patient-Specific Information- Provide easy, on-demand access to information, after-care instructions, and discharge information that patients can review at their own pace and frequency and create a digital record for your hospital files for reduction of liability and accreditation purposes. Hospitals can automate the delivery of this information by interfacing with their EMR, providing another way to leverage their existing investment.

On-Demand Entertainment- No more starting a movie in the middle and then watching an equal amount of commercials. Choose from an extended library of movies and shows just like you would at home.

Relaxation- Nothing provides a more optimal healing environment more than your soothing music and calming imagery. Modern systems offer access to this programming because a reduction of stress is shown to promote positive medical outcomes.

Not every patient has an iPad at their side and even if they did, the WiFi would have a hard time keeping up. A well planned, integrated visual communications system allows healthcare facilities to leverage existing investments in healthcare televisions and infrastructure, while providing a more reliable and universally accessible way for patients to pass the time while hospitalized. Add in the benefits of providing on-demand patient education, and you will be providing an experience that also reduces readmissions and empowers your patients in the recovery process. It’s a winning solution for both the facility and the patient.

Avidex AV is revolutionizing the way healthcare facilities and doctors are delivering care. Their 20 years of experience is being leveraged to drive down the cost of care while promoting positive healthcare outcomes. Is your organization looking for a new kind of technology partner? Connect with one of our Account Executives today to learn more.

Resources:

#1: https://www.quora.com/Why-do-hospitals-feel-like-prisons-sometimes

#2: http://blog.avidex.com/from-hospital-to-hospitality-how-does-your-facility-rate/

#3: http://www.telehealth.com/television-solutions/patient-programming

#4: http://blog.avidex.com/how-healthy-is-your-technology-experience/

Jeff Miller

About Jeff Miller

Jeff has been working in the professional AV integration industry for over twenty years. During that time he has served as Designer, Project Manager and/or Account Executive for hundreds of projects. As an Account Executive at Avidex, he specializes in Medical, Education, and Control Rooms. He can be reached at jmiller@avidex.com

From Hospital to Hospitality- How Does Your Facility Rate?

patient connected to wiresYou awake from a dream and survey your surroundings. You continue to blink rapidly, as your eyes adjust to the light in the room, and you try to regain some idea of where you are.  You attempt to stand up but something restricts your movement.  You look down to realize that you are tied to a large box beside your bed.  As your thoughts finally start to come into focus, you realize where you are.  You are not actually tied down, but leads from your chest connect you to a heart monitor.  You pan left and right to find yourself in a stark sterile room.  You grasp a remote also tethered to the bed, and as you fumble for the button that will surely call a much needed nurse, a large square TV hanging in the corner flickers to life.  You pull the wires from your chest and disconnect the clamp you find on your finger as you sit up and ready yourself to go find someone to help.  Alarms sound as the resident staff rushes in, flips on the fluorescent lights, and secures you once again, before interrogating you about where you were going.  You were just going to get up and find a member of the staff, but now your little adventure has elicited a response reminiscent of a prison break.

From a reader’s perspective the example above may seem a little extreme, but from the patient’s perspective a hospital stay has in the past been akin to being held against your will in a foreign place.

Now of course the hospital didn’t design the experience this way to purposefully make their patients uncomfortable. The confinement resulted from the necessity to monitor the patient’s whereabouts and their vitals.  The room was designed for medical function and utilized the best technology comforts it could when it was built several years back.

Today however, many hospitals are taking advantage of new technology that results in better patient experiences and outcomes. Patients instead become guests, and many of these guests are free to move about not only their modern and updated guest rooms, but also to freely move around the greater facility as well.  The experience goes from hospitalization to something closer to a healthcare retreat.  So how are these facilities going from hospitals to hospitality?

They address two major factors: Freedom and Comfort.

 Freedom

There is a whole new world of technology that frees patients from the bondage of hospitalization. First, traditional wired leads connecting patients to medical monitoring equipment are now being replaced with wireless sensors that can relay vitals wirelessly back to the nurse’s stations for proper supervision of patients and their condition. Second, combined with patient tracking systems, these same sensors can be used to locate a patient at any given time in case they need to be taken for another procedure or the doctor needs to speak with them about their test results.

Comfort

People like what is familiar, and nothing is farther than home than a white on white box with a 10 year old CRT hanging in the corner playing bad syndicated reruns on a limited number of analog TV channels. The comforts of home go a long way to not only enhance the patient experience, but also to aid in the recovery of the patient as well. Creating guest rooms with a lighting system that can control not only the brightness but the color of the light can soften any sharp sterile edges.  42” flat panel TVs with the ability to connect personal devices and personalize entertainment and education content options are more reminiscent of the modern living room than yesterday’s hospital.

Depriving someone of their freedom and their comfort at the very time they have been deprived of their health, is a sure way to make them feel like a prisoner. In today’s world, cutting edge technology allows hospitals to monitor patients’ vitals and location without inhibiting their mobility and freedom, while providing all the comforts of home in the guest rooms as well.  They are delivering superior care that restores freedom, enhances comfort, and leads the way to providing better care that focuses on the patient first.

Want to know if your facility embracing technology to the fullest? Take our evaluation survey here.

Avidex AV is revolutionizing the way healthcare facilities and doctors are delivering care. Their 20 years of experience is being leveraged to drive down the cost of care while promoting positive healthcare outcomes. Is your organization looking for a new kind of technology partner? Connect with one of our Account Executives today to learn more.

Resources:

#1: https://www.quora.com/Why-do-hospitals-feel-like-prisons-sometimes

#2: http://blog.avidex.com/deliver-better-care-be-more-sensor-tive/

#3: http://blog.avidex.com/beyond-tv-guest-entertainment-systems-in-healthcare/

#4: http://blog.avidex.com/how-healthy-is-your-technology-experience/

#5: http://blog.avidex.com/patient-tracking-systems-reducing-the-cost-of-healthcare-and-waiting-room-anxiety/

 

Dan Nathan

About Dan Nathan

Dan Nathan, President, TeleHealth Services. With more than 30 years of experience in the U.S. hospital market, Dan Nathan brings a unique blend of operations, sales, technical and marketing knowledge. In his current position, he contributes to Telerent’s corporate leadership team by overseeing the day-to-day operation and management of TeleHealth Services. Dan joined TeleHealth in June 1996 as VP of Operations. As the result of Mr. Nathan’s leadership, TeleHealth consistently outperformed earnings projections and the acquisition team’s initial expectations. In 1998, he was promoted to General Manager of TeleHealth, and led the company from $30 million in revenue (1998) to $84 million (2012), as well as growth in TeleHealth’s customer base to more than 35% of US hospitals. Prior to his employment with Telerent, Mr. Nathan spent thirteen years in both sales and operations with Wells National Services Corp. and Granada North America, Inc., both leading providers of healthcare patient entertainment, education, communication systems and related products and services. Mr. Nathan holds a Bachelor of Science degree in Business Administration from the University of Illinois. You can Email Dan at dan.nathan@telehealth.com