The last 54 hours have not been easy. Your son was taken to the hospital unexpectedly. He was first brought to the emergency room, then was admitted into the Pediatric Intensive Care Unit (PICU), and finally admitted into the hospital. A battery of tests, 2 days of observation, and 2 nights sleeping in the chair next to his bed later, it’s finally time to be discharged. The doctor comes in and quickly goes over care instructions at home, warning signs to look for, prescriptions to collect, and follow up visits to schedule with a Primary Care Physician (PCP) and specialists. The problem is now that you’re driving home, you remember very little of those instructions.
Given how important these instructions are and how much effort the patient put into understanding and remembering them, why would this happen? The answer is actually fairly intuitive.
First, these instructions are given during or directly after a situation that has caused a lot of stress. Studies show the “negative impact of stress and anxiety” on the ability of a person to learn and retain information. Unfortunately, much of this information and many of the after-care instructions may perhaps being delivered at the worst possible time for absorption.
Secondly, the instructions are typically given verbally or in written form by the physician or a member of the hospital staff. OSHA has done studies that show people only remember 10% of what they read and 20% of what they hear, which means if they read along while the physician is speaking, they may remember about 30% of it. However people will remember 50% of what they see and hear together, and that goes up to 70% if a task is involved as well.
Considering these two hurdles, how can a hospital or healthcare facility better deliver important patient education to reduce readmissions and promote more positive patient outcomes?
Enter interactive patient education systems.
An interactive patient education system takes important patient discharge information, after care instructions, and frequently asked questions and puts them into a digital format including video. The patient is then given access to this media via the in room entertainment system and/or their personal devices like tablets and phones. This allows the patient to learn at their pace when they are ready, helping mitigate the potential for low retention during a time of high stress or anxiety. They also allow hospital staff to launch pieces of information to each patient remotely, creating a more efficient method of delivery, as opposed to using “sneaker-net” to walk a DVD or tape to each room.
Another benefit of using an interactive patient engagement system is that it puts the patient in the driver seat. Given that people naturally remember more when doing tasks associated with the information being relayed, making the information interactive and navigable by the patient increases their retention and promotes better patient outcomes. It also reinforces the learning experience, which means not only do these systems promote better outcomes, but they also promote better patient satisfaction. Many times the information, once digitized can also be accessed and reviewed once the patient returns home, anytime and anywhere, reducing the chances of complications and readmissions.
Many systems also utilize surveys for patients to share input about their care as well, giving the facility an opportunity to improve on the fly and better understand individual patient needs.
For the healthcare provider, interactive patient education systems assure a consistent approach in the delivery of information. They can also interact with other hospital ADT and EMR systems to automatically create records and automate documentation of what information was shared and when, further reducing liability.
In the final analysis, interactive patient engagement solutions are easy to deploy and offer an extremely high ROI when considering better outcomes and increased satisfaction for patients, and increased efficiency, reduced readmissions, and reduced liability for healthcare providers. Just another way that technology is helping healthcare improve in the modern age.
Avidex AV is revolutionizing the way healthcare facilities and doctors are delivering care. Their 20 years of experience is being leveraged to drive down the cost of care while promoting positive healthcare outcomes. Is your organization looking for a new kind of technology partner? Connect with one of our Account Executives today to learn more.
About Joel Harris
Joel Harris brings invaluable insight to the Avidex team in his role as CEO, with years of experience leading national technology, healthcare and business organizations. You can reach Joel at firstname.lastname@example.org